How does Reputation Survey helps in Customer Building

Ever wondered how does a company grow! Is it alone because of the product quality, or the maximum reach of services, or is it because of value for money of the product. All these factors put together along with customer satisfaction, complaint resolution and reputation of the company count its actual worth. Having a constant reputation and maintaining a good image among the consumers should be an uncompromising effort. Substantially, there is no denial to the fact, that companies with strong and positive reputation attract more people. They develop loyalty among consumers and; in a country like ours, most of the products are sold with this equity only. 

In every business, there is a time when company has to evaluate their brand reputation; the word of mouth works more than the personal experience of individuals. In this competitive world, reputation survey becomes vital to understand the presence of the company in market. If other brand is preferred over yours, then it is an alarming situation that the policies need to be re modified to captivate the market. Same goes with product survey as well. Few points can help explaining the scope & ways of reputation management:-

Ground Level Reputation Management:- Most of the companies, have least botheration of survey on ground levels, which undoubtedly impacts the reputation in general and risks the product choice for consumers. Ground level reputation survey works as a reality check for the product and company both. One can try sending feedback forms online to people who have registered on your website.

Online Reputation Management:- With millions of people on internet a single bad comment can turn the world upside down for any organisation with catastrophic results. There are lot of other brands selling same products which gives customers an easy option of exit. Do not forget that everybody is googling right now and they can gather all the feedbacks.

Complaint Management:- These days there has been a trend in complaint resolution, wherein zonal managers get in touch with the customers directly who registers a complaint. It gives immense satisfaction to the complainant that the company is bothered for a resolution and gives weightage to customer feedback. Remember, never, ever try to run away from a complaint because you might not be able to catch up all the platforms of complaint filling. Better, resolve the issue and have a satisfied customer.

Knowledge sharing:- It is not always selling a product or services online. Knowledge sharing and making your organisation a part of forum discussion invites responses from people who might not be your customers. Probably, inviting guest post on your website can seek out some opportunities for potential customers. Mind it! avoid controversial topics and comments.

As the information in today's time is easily available on the platforms, Reputation Management is a tricky segment. All organisations should hold authority of the social media presence and activity they do there. Timely conduction of reputation survey helps evaluating the true worth of the company whether online or offline. The other way for Reputation Management is “Google Yourself”.

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HOW AN EFFECTIVE LOGO CAN BE A GAME CHANGER

the soul cannot think without an image' – Aristotle.


What gives a brand its identity? Is it only the quality alone that creates brand recognition or brand awareness of a product. No! Having a logo signifies an easy route to brand identification and a way people can remember, connect and acknowledge a brand among several similar available in market. Logo's are intended to be the face of an organisation and has its own importance of a company logo. Hence, making its designing more complicated yet appropriate. Orange Global as the best digital marketing company in Delhi has an expert team who takes the pressure of logo designing from client away.

A logo appears on several products starting from stationery, business cards, furniture and advertising material making them handy to expand the reach of company. The logo should be designed keeping colour combinations, font and the art work in mind which implies the companies aesthetic value and nature of work. A substandard and amateur looking logo would turn off potential customers. Orange Global as the best digital marketing company in Delhi understands the importance of a company logo and ensures retaining the value of company in logo. On the contrary, there is long list of companies who does not pay much attention to logo designing or rather have different kind of logos for letter head and website. Perhaps this results in miscommunication between two different sets of interactive sessions by the same organisation.

A simple written Mc Donald would not have been an eye catcher, despite the mouth watering taste of food we get. Your logo is how people recognise you, and helps drawing a line of difference between you and your rivals.

“A company’s logo is its shorthand, a visual cue that tells a story of the brand’s culture, behaviour, and values,” Matthews Hale.

Many companies keep on experimenting with their company logo including the re designing; this in a way is a reflection of time, where an outdated design is modernised. Experimenting with the looks is equally to having a makeover for yourself. Since we are not in a circus – keep it simple here, there can be experimenting but there cannot be irrelevancy of several colour combination used everywhere. A wrong designing can result in loss of customer trust and satisfaction from your brand.

The famous clothing brand GAP had a public outcry due to which they took a U-Turn from newly launched logo back to where they started from.

The importance of a company logo can never be at a back bench. A well designed professional logo will continue to be the representative of your business for years to come.

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PAYTM BIG PLAYER IN DIGITAL PAYMENT – E WALLET

Since the government decision of note ban came on November 8, digital payment has taken an uplift with making all the possible options of payment popular. Other than cash exchange, Payt. & Mobikwik both has come up as the most convenient and promising digital payment ways. Starting from small eating outlets to shopping zones, the e-wallets are serving as the advantageous and convenient both to the company and to consumers.

With the current limit of Rs. 10000 in your e-wallet accounts one can suitably either transfer the money with bar code scanning or by entering the mobile no. of seller for your utilities. Digital Payment players are all lauding government with the demonetisation decision, which in a way has been increasing high number of money transfer through digital wallets.

The time when announcement of demonetisation was done, Google's play store has registered 50 million downloads of Paytm app. It is not the convenience alone it offers, one also gets cash back on lot of products and services. So it isn't just the digital payment you get, it offers more than that.

Though everybody is trying a way out to deal with demonetisation not to forget that still, while paying through cards we at times are charge 2 to 3 percent extra for transaction. Moreover, there are still millions of small vendors even in big cities who does not have a Paytm account or does not know the usage of smart phone. Ironically, even 4G connectivity is a challenge for us and with unexpected increase in the usage of digital payment internet connectivity is not lesser than a pain in head.

Nevertheless, e-wallet companies are getting cashier and bigger than they might have targeted.

http://www.orangeglobal.in/paytm-big-player-in-digital-payment-e-wallet/

How Government is promoting Digital Payments - A Step to Digital India

Undoubtedly, Indian public and bankers are facing hardship and also hampering the current growth of Indian Economy but that will give a positive long lasting effect. In all the demonetisation crisis a step towards digital payments has been offering benefits to the country. With mixed opinions of good and bad effects of demonetisation government has come up with great plans on payment through net banking.

Here below mentioned are the incentives provide by PM Narendra Modi for Indian public:-

1. Central Government Petroleum PSUs: A discount at the rate of 0.75% of the sale price to consumers on purchase of petrol or diesel if payment is made through digital means.

2. Digital Payment Infrastructure in Rural Areas: The Central Government through NABARD will extend financial support to eligible banks for deployment of 2 POS devices each in 1 Lakh villages.

3. Rupay Kisan Cards: The Central Government through NABARD will also support Rural Regional Banks and Cooperative Banks to issue “Rupay Kisan Cards” to 4.32 Crore Kisan Credit Card holders to enable them to make digital transactions at POS machines/Micro ATMs/ATMs.

4. Suburban Railways: A discount up to 0.5% is provided to the customers for monthly or seasonal tickets from January 1 2017, if payment is made through digital means.

5. Indian Railways: All railway passengers buying online ticket shall be given free accidental insurance cover of upto Rs. 10 Lakh.

6. Services in Indian Railways: For paid services e.g. catering, accommodation, retiring rooms etc. being offered by railways, will provide a discount of 5%, if payments are made through digital means.

7. Public sector insurance companies: They will provide discount or credit, up to 10% of the premium in general insurance policies and 8% in new life policies of Life Insurance Corporation sold through the customer portals, in case payment is made through digital means.

8. Transaction fee: The Central Government Departments and Central Public Sector Undertakings will ensure that they will absorb the transaction fee/MDR charges related to digital payment and consumer should not be asked to bear it.

9. Public Sector Banks: They are advised that merchant should not be required to pay more than Rs. 100 per month as monthly rental for PoS terminals/Micro ATMs/mobile POS from the merchants to bring small merchant on board the digital payment eco system.

10. Service Taxes: No service tax will be charged on digital transaction charges/MDR for transactions upto Rs. 2000 per transaction.

11. Toll Taxes: For the payment of toll at Toll Plazas on National Highways using RFID card/Fast Tags, a discount of 10% will be available to users in the year 2016-17.

In short the benefits of using digital payments go well beyond the convenience, if provide efficiently and effectively, they can transform the lives of those who use this technology. This is one type of infrastructure investment which can lead to sustained economic growth and greater financial inclusion from citizens in country.

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BOOST YOUR BUSINESS IN DEMONITIZATION JUST CLICK AND SWIPE

In the current economic situation of the country nobody has been left unaffected from demonetisation. Sharing mixed opinion of pros and cons of the currency ban people are standing in long queues to either get the money deposit or make a withdraw from the bank. Consumption in India is majorly cash-driven, and for digital payments concept it would require changes in consumer behaviour.

With the increase in digital payment mode, in the coming years our economy is expected to grow with a transparency in monetary transactions. Government is considering the impact of this cash crunch for a shorter duration but, there has been a big set back for all the businesses in every sector. Like all Indians, Orange Global has also welcomed the decision of digitalisation of all monetary transaction. This blog will take you through the ways the set back on businesses can be dealt with a possible solution of digital marketing:-

1. Online Platform:- Purchasing, Selling or reviewing any product online offers more confidence to a consumer in comparison to other mode. The e commerce industry has seen an upsurge since the last decade making every single seller to be present on the platform.

2. No Big Capital Investment:- In this hour of cash crunch when people stood in long queues first and now are struggling to earn money; Digital Marketing comes as saviour. With basic investment of making products online and using a payment gateway one can still keep running the business.

3. Take Advantage of the situation:- With all the money in bank and no cash in hand, people are still making transactions online. This method does not involve any give and take of hard money. Perhaps, the giants of e commerce has a back seat in this case of cash on delivery but the situation has still been advantageous for them.

4. Requirement of the time:- “Hit the iron when it is hot”. Where the focus is currently on making transactions transparent, it becomes important to use digital options.

Substantially online shoppers have impacted the over all retail businesses and had given a wide scope of getting digital. The irresistible presentation of a product and the ease of payment attracts more online buyers resulting in increase of purchase through digital payment options. Have a look at them:-

1. Net Banking:- an online payment technique which changed the way country used to shop, pay bills and many more. With a simple login to net banking one can easily transfer money to any account in a day's time. Why to carry cash now!

2. Swipe Machines:- I remember, when debit cards were introduced it was a haphazard situation with lots of question pouring in minds. What if the card is lost, what if somebody else founds it? But all those worry's are bygone now. Nothing can beat the ease of immediate money transfer on a purchase.Truly a plastic money.

3. E-Wallet:- It works as an online safe; like a bank locker! Create an account, enter the bank account details once and pay to whomsoever you want to. But be careful while handling E-Wallet, since it is internet based with your bank account details if hacked! Say bye to your money.

It is call of the hour. Choose the best option for your business and get it back with Digital Marketing options to grow.

http://www.orangeglobal.in/boost-business-demonitization-just-click-swipe/

There Is A Real Need For Ensuring Good Web Design And Development!

The web design and development services have offered fine solutions to meet the emergent orientations and allied requirements in the web. A web identity/website lacking the good and resonant web design and development attributes could loose out in the high competition which is also the allied attribute of the current boom in the web.

The competition being attempted through innovations and experiments

The earliest of the web design services were geared to offering the information catering alone; although the attributes of SEO were considered since the earliest times. However, these SEO initiatives were more ‘keywords’ centric as the search algorithms were simpler. Now it is brute and the engines cherish further brutalities; their aim is to serve to their loyal customers the best of the options.  This aim is so pious that none can refuse! The web designers have braced up therefore to meet the challenges that derive through the above said pious aims. Now they are engaging in great deal of web development also; the greater part of which is geared to the SEO tactics. The idea of using the ‘web social’ to gain the rankings in the SERPs is novel and is doing exceptionally well. There are social congregations and fanfares there in the web. The web masters are buying upon the experiments each time to invite these congregations and the individual enthusiasts to come and serve their electronic word of mouth (eWoM). This dimension now counts among the good and sought after web design and development services. Any vendor in the web domain could loose out if the SEO is failing along any of the essential dimensions. Other SEO tactics include those of the content marketing, paid bannering and digital branding among others.

Creating the resonances -

The diversity of orientations are all looking for such resonant web design and development services that their initiatives are actually worked out and there are no bottlenecks. Now it is the task of the webmasters to make the resonances for them. If done successfully, then the services are proved as good! Thus we find that the visibilities are being attempted in multiple forms and then after, the user engagement has also got enriched. Smarter icons, on page interactions and buying and much more, all need to be integrated. The seekers have to ensure all these attributes before getting through the stringent filters towards the iconic window of the web. 

Benefits of Web Designing and Web Development Services

The online websites and media coverage of any business has become an integral part of doing business. The websites of many companies are one of the important tool and element in attracting a large customer base. Hence, hiring a best web designing and web development services can bring in lot of merits to be business growth coupled with creating and building visibility.

A perfect web development and design services can win markets

History has shown that websites have won markets and customers for many business and companies. The penetration of internet in individual’s life has grown to a stage that it can’t be measured. Business and companies have won larger market share with the help of websites.

Key benefits of using the best Web Design and Development Services

A professional website can bring in large amount of benefits to companies. A quality website is one among the non-measurable asset of the organization which can bring in non-measurable value. Hence, following are some of the best benefits of a perfect web design and web development services.

·    The top class web design for a company can bring in larger consistent brand identity. Any professional web development or web designer services work strategically in building a website for the company. Hence, by looking into the larger picture, the website is an easy yet effective marketing strategy to be followed.

·        The basic motive of web design is to attract larger target audience to the webpage and to your product. Hence, the web designer can help in building attractive themes and messages for your website which will eventually help in attracting customers.

·         Wining the competition is essential for a successful business. Web Design and Development Services takes care of all the things which are required to win the competition. Before designing the website they get the proper idea about the strengths and weaknesses of your business and then design the website.

·         Content is the primary thing that helps in wining markets through websites. The content of any website decides how long a customer can stay on the page. If the content is not informative then there are all the chances that the possible customer might move on. Hence the Web Design and Development Services offer high end importance to content and pictures in the website.

At last, you might be a great expert in your own business, but you are not really the expert in web design. Express your expertise with that of website designer and come out with a web design for your company which can win markets and shares.

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